Refund & Return Policy

Returns

We accept returns within 7 days of delivery if:

  • The product is unused
  • The item is in its original packaging
  • The product arrived damaged or incorrect

Non-Returnable Items

Due to hygiene and safety reasons, opened or used perfumes cannot be returned unless defective.

Refunds

Once your return is received and inspected:

  • Approved refunds will be processed to the original payment method within 5–10 business days.
  • Shipping costs are non-refundable unless the mistake was ours.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

Return Process

To request a return or refund, contact:

Please include:

  • Your order number
  • Photos (if item is damaged)
  • Reason for return

Contact Information

URINALCOND PERFUME
86 Indigo Street Near Presby Church, Awoshie, Accra
Email: scent@urinalcond.com

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